Lost or Damaged Goods

Our responsibility for a shipment ends when the carrier signs the Bill of Lading. If the goods are lost or damaged in transit, the delivering transportation company is required by law to make notation of losses or damage on your freight bill. If you sign the delivery paperwork without a notation about lost or damaged items, you are certifying that the shipment was received in good condition.

If in your opinion there may be concealed damage, the delivering transportation company is obligated to make an inspection after the goods are unpacked. The cartons in question should be opened as soon as possible, and they should be saved.

Transportation rates are set in proportion to liability for loss or damage. The carrier, and not the shipper, should be charged with any loss or damage, so the claim should be filed with the delivering transportation company. Sometimes lost items are found and delivered free.

Do not deduct any shortage or damage from your payment to Palmer Wholesale. We are willing to assist you in collecting claims for lost or damaged goods, but this does not make us responsible for actual collection of claims or replacement of products.

IF YOU HAVE ANY QUESTIONS ABOUT THE ABOVE INFORMATION, FEEL FREE TO CONTACT US