Refund policy
RETURN POLICY
- All returned items MUST have a Return Merchandise Authorization (RMA) number that is issued by us, and which expires 30 days from the date of issue. Any items returned without an RMA, or with an expired RMA, will be rejected.
- Defective items: End users or retail customers purchasing from approved physical store locations should contact the manufacturer of the item directly if it is defective. Most manufacturers will work directly with the customer to resolve the problem. Retail stores should NOT accept customer returns of defective items without prior approval from us. Retail stores must contact us by phone or email if you receive a damaged or defective item from us. Instruct your customers to contact us directly if they have a damaged or defective product.
- Customer/buyer’s remorse: We only accept returns of merchandise that is new and in re-sellable condition. This means that all original color boxes, manuals and packaging must be included and be in like-new condition. Items that have been used or are otherwise not in re-sellable condition will not be refunded. Returns must be made within 60 days of the original purchase date, and the customer is responsible for all return shipping and packaging costs.
- Customer did not receive what was ordered: If we sent the wrong item, contact us and we will take care of it. If you made the mistake, we will still exchange it for the correct item, but you are responsible for all shipping charges. The product must be in original condition.
- Product does not meet the customer's expectations: Most manufacturers offer a satisfaction guarantee. If your customer is not satisfied with an item, have them call the customer service number listed in the owner's manual for the product. If needed, we can provide these phone numbers to you if you contact us. All satisfaction guarantees must be handled with the manufacturers.
LOST OR DAMAGED GOODS
Our responsibility for a shipment ends when the carrier signs the Bill of Lading. If the goods are lost or damaged in transit, the delivering transportation company is required by law to make notation of losses or damage on your freight bill. If you sign the delivery paperwork without a notation about lost or damaged items, you are certifying that the shipment was received in good condition.
If in your opinion there may be concealed damage, the delivering transportation company is obligated to make an inspection after the goods are unpacked. The cartons in question should be opened as soon as possible, and they should be saved.
Transportation rates are set in proportion to liability for loss or damage. The carrier, and not the shipper, should be charged with any loss or damage, so the claim should be filed with the delivering transportation company. Sometimes lost items are found and delivered free.
Do not deduct any shortage or damage from your payment to Palmer Wholesale. We are willing to assist you in collecting claims for lost or damaged goods, but this does not make us responsible for actual collection of claims or replacement of products.
If you have any questions about the above information, feel free to contact us.