Shipping policy

SHIPPING POLICY

  1. Once an order has been placed, it cannot be changed.
  2. Most orders are shipped out within 1 business day. For same day shipping, orders must be placed by 1:00 p.m. Mountain Time.
  3. Shipping charges: We only charge you the exact cost from the shipping carrier plus a $1.00 handling fee. The $1.00 handling fee does not apply to "$100 Flat Rate" and "Free Freight" shipping options. If your company has established terms and you choose to defer payment to a date within terms, use discount code NET and discount code SHIP (all caps with no spaces) at checkout to defer payment within your terms. In addition, we can charge UPS shipping cost to your UPS account if you prefer.
  4. Free shipping order minimums: $2,000 within the 48 continental United States.
  5. Shipping damages: Items that are damaged in shipment MUST be noted with the delivery carrier before you sign the delivery paperwork certifying acceptance. Then contact us for information about how the claim is to be handled. Do not deduct any shortage or damage amount from your payment to Palmer Wholesale. (NOTE: See the paragraph, "Lost or Damaged Goods" under "Refund Policy", for more information, or call us at 888-857-2127 if you have questions.)
  6. Glass jars: These cannot be shipped via UPS or USPS. They can only be shipped as part of an order that qualifies for truck freight, or for local pick up.
  7. Pallet orders (truck freight): Customers are responsible for any lift gate charges and redelivery fees.
  8. Amazon retailers: We do NOT ship your orders to Amazon warehouses.


OTHER ORDER CATEGORIES

  1. INTERNATIONAL ORDERS: We do not ship orders to locations outside of the United States and Canada. Orders outside of these locations must have a freight forwarder in the United States as their initial shipping destination.
  2. WILL CALL ORDERS: Must be placed at least 24 hours in advance. If you request to pick up in less than 24 hours, we will add a 5% rush order fee. Orders not picked up within 5 business days will be shipped at your expense.
  3. DROP SHIP ORDERS: All drop ship orders must be placed through the website. Orders that are placed before 1:00 p.m. Mountain Time Monday through Friday will usually go out the same day. 


If you have any questions about the above information, feel free to contact us.